Refund Policy
You can cancel anytime. This policy explains when you can also get your money back.
Effective October 3, 2026 · Version 2026-10-03
1. Who handles payments
Pedro is operated by AppSage LLC. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all Pedro orders. Paddle processes payments and issues refunds to the original payment method.
2. Cancelling a plan
You can cancel your plan at any time. Your plan keeps working until the end of the billing period you already paid for, and you will not be charged again.
3. Refunds on your first payment
If Pedro isn’t right for you, ask for a refund within 14 days of your first payment for a plan and we will refund it in full.
4. Renewals and used credits
Renewal payments, and credits that have already been used, are not refunded, except where the law requires it.
5. Extra credits
Credits you buy separately from your plan can be refunded within 14 days of purchase if you haven’t used any of them.
6. Your legal rights
This policy does not limit any rights you have under the consumer law that applies to you.
7. How to ask for a refund
Email contact@pedrohq.com from the email address of your Pedro Account, or reply to your Paddle receipt. Refunds usually reach your account within 5–10 business days, depending on your bank.